Terms of Service

This Agreement sets out the terms which have been agreed between Xonos Hosting and the Client for the provision of such Internet services and shall be supplemented from time to time by Schedules setting out specific details of such services requested by the Client.

Refund Policy

Servers are only eligible for refunds within 24 hours of your initial payment being processed and may differ by several hours. Only the initial payment may be refunded, any upgrades made will not be refunded.
To be eligible for a refund, you must meet the following requirements:
-Submitted a Cancellation Request, Stopped Automatic Payments, and Submitted a Support Ticket To Billing in the Client Area BEFORE 24 hours have passed.
-Have attempted to communicate with Support (Discord or Support Tickets). Any refusal to communicate or cooperate with support will void any refunds.
-Add-ons such as a Dedicated IP Address and Domains are not eligible for Refunds.
If you do not attempt to make contact with us regarding your refund and instead create a PayPal Dispute, you will be automatically void for any refunds and your account will be terminated.


Offers and Coupons

At Xonos Hosting, we often provide coupons or special offers to our customers, for a full list of terms and conditions on an offer or coupon, please open a support ticket to our sales department clearly requesting a full list of terms and conditions on the coupon code or offer you wish to use.


Cancellations

To cancel your service you must cancel any active PayPal subscriptions and cancel via our WHMCS billing area at https://portal.xonos.host/.
Xonos Hosting does not have access to any client's PayPal account therefore we cannot and will not be responsible for unintended payments made via automatic payment subscription service.


Unfair usage

If we find your server using any sort of system to bypass limits put on your server (such as slots RAM or CPU amount) your server is subject to being terminated.


Liability Limitation and Exclusion

Xonos Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. Xonos Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.


MySQL Agreement

While we offer database creation from our Pterodactyl panel, you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by Xonos Hosting, you must understand that we reserve the sole right to terminate any database. Additionally, our MySQL service is not to be used for personal use this is not limited to but the usage of MySQL for private websites and other non-server uses. MySQL database for other service such as VPS are allowed to be used for private use but all right remain the same.


Support and Maintenance

Any support request required for products from Xonos Hosting shall be submitted through the billing system via tickets. Any other from of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.


Legal Contract

Xonos Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies.
Xonos Hosting regards any communication between parties as confidential, upon distribution of any communication unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a server/service from Xonos Hosting you permit us to modify your server, this includes, but is not limited to, changing plugins updating Spigot and other tasks related to running a Minecraft server or any other server/service we off. Any verbal or written threat to compromise our server system or any other equipment owned by Xonos Hosting will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments Xonos Hosting you server will be suspended, Files will be kept as long as possible after termination or suspension, however we can not guarantee the amount of time is unspecified. Xonos Hosting retains the sole right to stop, start and modify your server.


Minecraft EULA

By buying a Minecraft Server with us you be accepting the following Minecraft EULA, as linked here.


Unlimited Policy

While we offer unlimited bandwidth and storage to our customers we reserve the right to remove excessive file(s) such as large logs, redundant backups, or other file that may impact the node, This policy is in place to protect our uses, since full disks (SSDs) can, and will cause corruption of many files on the drive(s).


Termination

Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or other basis if deemed needed, you are in this case illegible for a refund.


Final Notice

These terms & conditions are subject to change at any time without notice. By using our services you automatically agree to these terms.